Shipping policy
SHIPPING POLICY
Last Updated: July 2026
Thank you for shopping with NARATI. This Shipping Policy explains how orders are processed, shipped, and delivered to our customers. We are committed to providing a transparent, reliable, and efficient shipping experience.
Order Processing Time
All orders are processed within 1 to 3 business days, Monday through Friday, excluding weekends and major U.S. holidays, after payment has been received and successfully verified.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Shipping Methods and Delivery Estimates
We ship orders through major carriers, including USPS, UPS, and FedEx.
Standard shipping transit time within the United States is approximately 5 to 8 business days after the order has been processed.
Orders are normally processed within 1 to 3 business days. Therefore, the total estimated delivery time is approximately 6 to 11 business days from the date the order is placed.
Delivery times are estimates and may vary depending on the destination, carrier operations, weather conditions, holidays, and other circumstances beyond our reasonable control.
Shipping Charges
We offer free standard shipping on all orders shipped within the United States. No standard shipping charges will be added at checkout.
Order Tracking
Once your order has been shipped, a tracking number and tracking link will automatically be sent to the email address provided during checkout.
Please allow up to 24 to 48 hours for tracking information to become active on the carrier’s website.
Incorrect or Changed Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
If you notice an error in your shipping address, please contact us immediately at naratiusa@gmail.com.
Once an order has been shipped, we are unable to change the shipping address.
Lost, Delayed, or Damaged Shipments
If your package appears to be lost, significantly delayed, or arrives damaged, please contact us as soon as possible at naratiusa@gmail.com.
For damaged shipments, please provide clear photos of:
- The damaged product
- The shipping box
- The shipping label
Please contact us within 7 days of delivery so we can investigate the issue and provide an appropriate resolution.
International Shipping
We currently ship only within the United States and do not offer international shipping.
Undeliverable Packages
Packages returned because of an incorrect shipping address provided by the customer or a refused delivery may be subject to return shipping charges imposed by the carrier.
Any applicable return shipping charges may be deducted from the refund amount.
We do not charge any additional restocking fees.
Shipping Delays
Although we make every effort to deliver orders within the estimated delivery timeframe, delivery dates are estimates only and are not guaranteed.
Delays caused by severe weather, natural disasters, carrier disruptions, holidays, incorrect address information, or other circumstances beyond our reasonable control may occur.
Contact Us
If you have any questions or concerns regarding this Shipping Policy, please contact us:
NARATI
Operated by C&H Solutions LLC
Email:
naratiusa@gmail.com
Phone:
909-468-1016
Mailing Address:
382 N Lemon Ave #195
Walnut, CA 91789
United States