Refund policy
RETURN & REFUND POLICY
Last Updated: July 2026
At NARATI, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
30-Day Return Policy
We accept returns within 30 calendar days from the delivery date.
To be eligible for a return, your item must:
- Be unused and in the same condition as received.
- Be returned with all original accessories, parts, manuals, and packaging.
- Be free from damage caused by misuse, improper assembly, alteration, abuse, or negligence.
- Include proof of purchase.
Returns that do not meet these requirements may be refused or may be subject to a partial refund based on the condition of the returned item.
How to Start a Return
Before returning any item, please contact us at:
Email: naratiusa@gmail.com
Please do not send products back without prior authorization. Unauthorized returns may not be accepted.
If your return request is approved, we will provide return instructions.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our confirmed error, including but not limited to:
- Receiving the wrong item
- Receiving a verified defective product
We recommend using a trackable shipping service. NARATI is not responsible for returned packages lost during transit.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If you receive:
- a damaged item,
- a defective item, or
- an incorrect item,
please contact us within 7 days of delivery at naratiusa@gmail.com.
Please include clear photos showing:
- the product,
- the shipping box,
- the shipping label, and
- the issue.
We will review your claim and work with you to resolve the issue as quickly as possible.
Exchanges
We do not offer direct exchanges.
If you would like a different item, please return the original item (if eligible). Once your return has been accepted, you may place a new order.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval status.
If approved, your refund will be issued to your original payment method within 10 business days.
Depending on your financial institution or credit card issuer, additional processing time may be required before the refund appears in your account.
If the returned item does not meet the eligibility requirements of this policy, we reserve the right to deny the refund or issue a partial refund.
Original shipping charges are non-refundable unless the return is due to our confirmed error.
Non-Returnable Items
The following items are not eligible for return unless they arrive damaged or defective:
- Open-box products
- Clearance items
- Final sale items
- Gift cards (if applicable)
Refused Deliveries
Packages refused by the customer without prior authorization may be subject to return shipping charges and other applicable fees.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
Orders delivered to an incorrect address provided by the customer are not eligible for free replacement or refund.
Order Cancellation
Orders may be cancelled only before shipment.
Once an order has been shipped, it can no longer be cancelled and must follow this Return & Refund Policy.
Purchases Through Other Marketplaces
This Return & Refund Policy applies only to purchases made directly through the official NARATI website.
Orders placed through Amazon, Walmart, eBay, or other third-party marketplaces are subject to the return policies of those respective platforms.
Contact Information
NARATI
Email: naratiusa@gmail.com
Phone: (909) 468-1016
Return Address
NARATI Returns
382 N Lemon Ave #195
Walnut, CA 91789
United States
Business Hours
Monday – Friday
9:00 AM – 5:00 PM (Pacific Time)